Return Policy

At Poetose, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help!

Eligibility:

• Returns are accepted within 30 days of the original purchase date.
  
• Items must be in their original condition, unused, and in the original packaging.
  

Non-Returnable Items:

• Books: Only eligible for return if they are received damaged or defective.
  
• Earrings: Due to hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.
  

Process:

• To initiate a return, please contact us at [email protected] with your order number and reason for return.
  
• Once your return is approved, you will receive instructions on how to send the item(s) back to us.
  

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  
• If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
  

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
  

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  

Questions? If you have any questions about our returns policy, please contact us at [email protected]